Grievance Cell

“To have a Grievance is to have a purpose in life”

Grievance Committee is to develop a responsive and accountable attitude among all the stakeholders (students, parents, staff, and non-staff) in order to maintain a harmonious educational atmosphere in the institute.

Grievance Committee Members for 2020-21

• Head Mistress
• Correspondent
• Manager
• Advocator
• Advisor
• Consultants
• Accountant

Roles and Responsibilities of Grievance Committee

The Grievance Committee is established to take up the responsibility of maintaining the smooth functioning of Carmel Convent School and all its stakeholders.

It performs the following roles:

• Committee members should have integrity, probity, sincerity, and credibility.
• Develop and implement proactive measures and activities to prevent grievances among employees, students, workers, and parents.
• Document minutes of meeting proceedings and grievances received in an orderly manner.
• Communicate with the concerned committee regarding received grievances after discussion.

Functions of the Committee

The committee is responsible for addressing complaints lodged by any student or parent and judging their merit.

• The Grievance Committee is empowered to address matters of harassment.
• The committee receives complaints, sets a date for hearing, and communicates its decision within 10 days of receipt.
• Ensure prompt disposal of each grievance, preferably within a month.
• Take appropriate action against false or frivolous complaints.
• Conclude proceedings with orders deemed fit for grievance redressal.

Objectives of the Grievance Committee

The Grievance Committee aims to develop a responsive and accountable attitude among all stakeholders to maintain a harmonious educational atmosphere at Carmel Convent School. Its specific objectives include:

• Maintaining a strife-free atmosphere in the school by promoting cordial student and teacher relationships.
• Encouraging students to express their grievances or problems freely without fear of victimization.
• Installing a suggestion box in front of the office room and the academic block for anonymous submissions.
• Advising students to refrain from inciting others and not acting vindictively for any reason.
• Urgently bringing any disciplinary rule violations to the notice of the Head Mistress.

Types of Grievances

Grievances may include the following complaints:

• Grievances related to assessments.
• Grievances related to academics.
• Grievances related to attendance.
• Grievances related to non-academic matters.
• Grievances related to harassment by students, teachers, etc.
• Grievances regarding examination conduct.
• Grievances related to the charging of fees.
• Grievances related to physical and mental harassment.

Importance of Grievance Committee

Airing grievances is healthier than suppressing them. Protection of human rights is essential for all-around development, which helps individuals meet their primary needs and secure their liberties. The Grievance Committee aims to provide solutions for various problems like harassment, complaints about classroom management, syllabus completion, and teaching methods.